Return receiving
Parcels logged against the original order or RMA.
Warehouse & Logistics
Returns managementReverse logistics that recovers value
Every return is a decision: resell, refurbish, return to vendor or dispose. We inspect each one quickly and get sellable stock back on sale.
Returns are part of selling online, and slow returns processing is expensive. Stock sits in a pile instead of on the shelf, customers wait for refunds, and nobody knows why products come back.
Logi-Vault's returns management service receives returned parcels, matches them to the original order, inspects and grades each item, and restocks, quarantines or disposes of it according to your rules. Damaged items are photographed.
You get a clear record of what came back and why, so you can spot a packaging problem, a sizing issue or a bad batch before it costs you more.
What returns management includes
Inspection & grading
Condition checked against your grading rules.
Restocking
Sellable items relabeled if needed and returned to stock.
Quarantine & disposal
Damaged or expired stock separated, donated or disposed.
Return-to-vendor
Defective items consolidated and shipped back to suppliers.
Returns reporting
Reasons, conditions and value recovered by SKU.
How a return is handled
Receive
The parcel is scanned and matched to its order.
Inspect
Item checked, graded and photographed if damaged.
Disposition
Restock, quarantine, return to vendor or dispose.
Report
Status and reason recorded in your portal.
Who it's for
DTC brands
Offering easy returns and needing them processed fast.
FBM and Walmart sellers
Where return timelines affect seller metrics.
Brands with Amazon removals
Inspecting FBA removal orders and restocking what's sellable.
CPG brands
Where returned food items need careful disposition rules.
Frequently asked questions
What is returns management?
Returns management (reverse logistics) is receiving, inspecting and deciding what to do with items customers send back: restock, repair, return to the supplier or dispose.
Can you process Amazon FBA removal orders?
Yes. Send removals to us and we'll inspect, relabel and restock sellable units, or prep them to return to FBA.
How much does returns processing cost?
Returns are billed per return, including inspection, grading and restocking. Photos are included for damaged items. Your quote lists the exact rate.
Do you issue customer refunds?
Refunds stay in your store. We update the return status so your team, or your automation, can refund quickly.
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Let's get your orders moving
Tell us what you sell and how many orders you ship. A real person replies within one business day with a written quote.
