- Home
- Frequently Asked Questions
Frequently Asked Questions
Short answers to what brands ask us most. If yours is not here, ask and a real person will reply.

Frequently Asked Questions
Short answers. If yours isn't here, ask and a real person will reply.
How much does a 3PL charge per order?
It depends on order volume, units per order, box sizes and extras like kitting. We don't publish a rate card because it rarely matches real orders. Send your numbers and we'll quote them within one business day.
How long does onboarding take?
Most brands ship within about two weeks. Connecting stores takes a day or two; the rest depends on when your inventory arrives. We receive within 48 hours of delivery.
Can you handle both FBA prep and direct-to-consumer orders?
Yes. One pool of inventory serves both. We send FBA replenishments to Amazon and ship Shopify, Walmart or FBM orders from the same shelves.
What's the difference between a 3PL and a fulfillment center?
A fulfillment center is the building where orders get packed. A 3PL is the company that runs that work for you: receiving, storage, picking, packing, shipping, returns and the software that ties it together. Logi-Vault does both.
Where do you ship from?
From our warehouses in Illinois and Colorado, with Greenville, South Carolina coming soon. Keep all your stock in one location or split it across both, so each order ships from the warehouse closest to your customer. We ship to all 50 states.
Do you handle food and products with expiration dates?
Yes, that's our specialty. We record the lot and best-by date of every unit, pick first-expired-first-out, and alert you before stock gets close to its date.
Can I talk to a real person?
Yes. A real person answers by phone, email or messenger, Monday to Friday, 8 AM to 6 PM Eastern, in English, Russian or Ukrainian.
Why don’t you publish a rate card?
Published rate cards rarely match real orders. Your box sizes, units per order and volume change the price more than any headline rate.
Are there setup fees or long contracts?
Tell us about your business and we will spell out every fee in the written quote before you commit.
How fast will I get a quote?
Within one business day of receiving your details.
Let's get your orders moving
Talk to a person today, or start a quote and we'll reply within one business day.